Frequently Asked
questions
- Do your packages include everything - are there
any hidden costs?
Our packages includes everything needed to get your web
site up and running for one full year, including domain
name, hosting and up to five email accounts. If you want
extra pages or components on your website, or particularly
complex layouts then this may incur an extra charge. The
price would be agreed with you before you make a decision
to buy from us - you won't get any nasty surprises!
Ecommerce customers may have to pay an additional setup
charge to a payment processing company. Although there
are some highly reputable free and low cost credit Payment
Processing services available which we can advise upon.
Your credit card handling company will take a small percentage
of each sale that you make.
- What happens after the first year?
Your Web site files are yours for keeps. However, when
the first year's Publishing & Maintenance package
runs out you have a couple of choices.
You can renew your Publishing & Maintenance package.
(See Extras & Pricing page for details)
You can take out a Basic Hosting package, which includes
Web space, email and domain name registrations only. (See
Extras & Pricing page for details). We would upload
you website files to your Web space, but thereafter you
would be responsible for your own site Maintenance.
We will provide you, at no charge, with a current copy
of your Web site files and you can arrange to have them
hosted elsewhere.
- I already have an email account and website
address. Do I get a price reduction?
Prices quoted are for design and development of your Web
site only. Email and domain registration (Web site address)
are part of the Publishing and Maintenance package, which
is FREE for the first year, so there would be no discount.
If you'd like to purchase a Publishing and Maintenance
or Basic Hosting package from us in future years then
we will normally be able to provide you with a custom
package at a reduced cost. Please contact us for a quote.
- What if I need extra pages?
We can add extra pages although there will be a charge
for this. (See Extras & Pricing page for details)
- What if I want a more ambitious Web site in
the future? Do I need to start from
scratch, or can my Web-in-a-Box website be expanded?
If you like the overall look and feel of your Web site
then there is no reason why we can't extend your existing
site to meet your needs. This can either be done gradually,
adding new pages and components as you need them, or as
a complete site overhaul. Look at our 'Extras' page to
get an idea of pricing, or contact us for a more precise
estimate.
- I'm not sure what information to include on
my Web site. Do you help with the text?
Normally we expect you to provide the written material
for your Web site. After all, you are the person that
best knows your business! We will offer you help and advice,
and can do a bit of editing if necessary. The amount of
time that we can spend on this really depends on the overall
complexity of your website. If you feel you need a lot
of help with written material then there may be an extra
charge. A price would be agreed with you before you make
a decision to buy from us.
- How do I pay?
The initial consultation is FREE and can be conducted
by telephone or email. We won't ask you to make a decision
to buy until you've seen proposals for your Web site.
If at this point, you choose to proceed we'll ask for
a deposit of £50. This is fully refundable if your
Web site isn't delivered on time, and to the agreed specification.
The balance is due upon completion and publishing of your
Web site and within 7 days of receipt of our invoice.
You can pay by cheque or else pay on-line by credit card
(via PayPal). There is a small (2%) surcharge for credit
card payments.
